ServerArmour's Innovative Discord-Based Ticketing System
ServerArmour is thrilled to announce our innovative Discord-based ticketing system, exclusive to premium subscribers.
Features
1. Automated State Machine
This feature automatically manages the ticket lifecycle, marking tickets as stale, closed, or deleted, according to your custom settings.
2. Archiving and Backup
Closed tickets are archived in HTML format, with copies sent to the original author, saved in the selected transcripts channel, and stored in the cloud for restoration if needed.
3. Customizable Timings
Configure the timing for marking tickets as stale, closed, or deleted, making it adaptable to your specific workflow.
4. Flexible Role and Channel Management
Configure staff roles, the transcript channel, and the welcome message when a ticket is created.
5. Category Organization
Tickets are automatically moved to separate categories when marked stale or closed, for efficient management.
6. Easy Ticket Creation
Say goodbye to asking users to create a ticket. With our new context menu feature, you can right-click on a user's message and create a ticket for them under Apps -> Create Ticket.
7. Quick Click Transcripts for Context
Gain a rapid overview of ticket frequency or insights into previous tickets with the quick click transcripts available at the start of the ticket. This added context enables more effective and informed responses.
ServerArmour's ticketing system provides a seamless support experience with a blend of automation and customization tailored to your needs. Enhance your support management by upgrading to our premium subscription today.